If I could give these guys an A+ I would. I called on a Monday holiday (after living with the problem for a day because I didn't want to incur Sunday charges) when they opened and one guy called and said he would be by early afternoon. A second guy called and I didn't realize he was from the same company so I said I was all set. When noon arrived and no word I called to find out my order had been cancelled because I said I was all set. Yikes! But no problem, they added me to their schedule and came by a few hours later. I don't remember his name now but I'll call him Mike. He was cordial, patient, thorough and worked quickly. Mike explained the problem -- turns out there was a blockage in the main pipe into the house caused by roots if you can believe it (turns out it is not an uncommon problem). it took a couple of noisy hours to snake the stuff out but at the end of the day my problem was solved (except for some cleanup on my part caused by the mess, not by Mike). Completely satisfied (and grateful), would hire again. Price was reasonable in my book.